FAQ
Welcome to the Enomad Shop FAQ page! We’re here to answer your most common questions and ensure you have a seamless shopping experience. If you don’t see your question below, feel free to contact us directly—we’re happy to help!
Orders & Shipping
1. Where do you ship to?
We ship worldwide! Wherever you are, we’ll deliver your order right to your doorstep.
2. How long will it take to receive my order?
Delivery times vary depending on your location:
- United States & Canada: 7–15 business days.
- Europe & Australia: 10–20 business days.
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Rest of the World: 15–30 business days.
Please note that processing times (1–3 business days) are additional.
3. How much does shipping cost?
Shipping fees are calculated at checkout based on your location. For certain promotions, we may offer free shipping—keep an eye out for special deals!
4. Can I track my order?
Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor its progress.
Product Information
1. Are the Reflexology Socks unisex?
Yes, our Reflexology Socks are designed for both men and women. They come in two sizes to ensure the perfect fit.
2. What materials are used in the socks and tools?
Our socks are made from high-quality, soft, and elastic fiber for maximum comfort and durability. The massage tools are crafted from smooth, natural resin for a precise and soothing massage experience.
3. How do I use the Reflexology Massage Kit?
It’s simple!
- Slip on the socks and refer to the printed acupressure map to locate key pressure points.
- Use the included massage tools to gently stimulate these points for relaxation and relief.
- Enjoy a rejuvenating session anytime, anywhere!
Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item. The product must be in its original condition and packaging.
2. How do I initiate a return or exchange?
Simply contact our support team at info@enomads.eu with your order number and the reason for the return. We’ll guide you through the process.
3. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Customer Support
1. How can I contact Enomad Shop?
You can reach us via email at info@enomads.eu or through the contact form on our website. We’re here to help!
2. What are your customer service hours?
Our support team is available Monday–Friday, 9:00 AM–6:00 PM (GMT). We aim to respond to all inquiries within 24 hours.
Still have questions?
Don’t hesitate to reach out—we’re here to ensure you have the best experience with Enomad Shop!
Contact Us: info@enomads.eu